{"id":17820,"date":"2021-12-13T20:42:50","date_gmt":"2021-12-14T00:42:50","guid":{"rendered":"https:\/\/toituresabrix.com\/a-survey-that-makes-you-feel-good\/"},"modified":"2023-03-16T12:39:58","modified_gmt":"2023-03-16T16:39:58","slug":"high-satisfaction-in-roof-replacement-survey","status":"publish","type":"post","link":"https:\/\/toituresabrix.com\/en\/high-satisfaction-in-roof-replacement-survey\/","title":{"rendered":"Toitures Abrix\u2019s 2021 Roof Replacement Services Score High in Customer Satisfaction Survey"},"content":{"rendered":"\n

Any company that cares about customer satisfaction conducts regular surveys to constantly improve its products and services.<\/em> Toitures Abrix is one of them. So we commissioned Paginart, a brand communications agency, to conduct a survey of customers who used our roof replacement services during the 2021 season. We now know, by the numbers, that our customers have a very high satisfaction rate with our services.<\/em><\/p>\n\n\n\n

Survey and results<\/h2>\n\n\n\n

Of the 300 emails sent on December 6, 2021, as many as 114 led to the survey. Statistically speaking, getting a 38% response rate is a first success. In addition, of the 114 respondents, 49 took the time to comment on our re-roofing services. Their great generosity is a clear indication of their interest in our company. We are grateful to them.<\/p>\n\n\n\n

The purpose of our survey was to measure the satisfaction rate of our 2021 season customers with respect to customer service, the quality of the roof replacement work<\/strong> performed and the administrative aspect.<\/p>\n\n\n\n

Customer Service<\/strong><\/th><\/th><\/tr><\/thead>
Quality of customer service<\/td>96 %<\/td><\/tr>
Due diligence (getting an appointment, a quote)<\/td>99 %<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
Quality of the work<\/strong><\/strong><\/th><\/th><\/tr><\/thead>
Execution<\/strong><\/td><\/td><\/tr>
Punctuality and professionalism<\/td>99 %<\/td><\/tr>
Skills and availability<\/td>97 %<\/td><\/tr>
Courtesy during the work<\/td>96 %<\/td><\/tr>
Quality of the work<\/td>96 %<\/td><\/tr>
Before and after<\/strong><\/td><\/td><\/tr>
Implementation of protective measures<\/td>83 %<\/td><\/tr>
Cleaning after completion of the work<\/td>82 %<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
Administrative<\/th><\/th><\/tr><\/thead>
Level of detail of the quote<\/td>97 %<\/td><\/tr>
Clarity of the contract (inclusions and exclusions)<\/td>96 %<\/td><\/tr>
Compliance with the contract (delivery times)<\/td>88 %<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n